Identify, Qualify and eliminate Every Bottleneck on Your road to Microsft 365 and Microsoft Teams Service Execellence
M365 is gaining ever-increasing significance within organizations, with collaboration playing a pivotal role across the board. Ensuring an optimal quality of service to enhance end-user productivity is of paramount importance. Our solution is tailored to empower you in the identification, diagnosis, and proactive mitigation of any potential issues related to M365 services.
Our suite of monitoring tools is designed to comprehensively oversee various aspects, including Teams, Teams Telephony, Teams Meeting Rooms (MTRs), and all other M365 services. Notably, it’s worth mentioning that, according to a Gartner study, a mere 17% of employees encountering problems with M365 services actually take the initiative to open IT tickets. A significant majority of users opt to endure these issues patiently, awaiting resolution.
With our solution, you not only gain a holistic overview of the overall user experience but also obtain granular insights into individual users, including the ability to monitor specific user groups like VIPs or monitor performance within designated buildings. This level of visibility and control enables you to proactively address issues and maintain seamless productivity within your organization.
Detect Performance issues
- Our solution seamlessly integrates with a range of data sources, including CQD and MS Health Dashboards. By effectively correlating, enriching, and enhancing their capabilities, we gain the ability to closely monitor the end-user experience and promptly identify issues stemming from various potential root causes such as ISP-related problems, network route issues, headset performance, Wi-Fi connectivity, MOS (Mean Opinion Score), jitter, and more.
- We facilitate the organization of data into cohesive boards, equipped with intuitive search capabilities, enabling you to create custom alerts for specific locations, individual users, such as VIPs, different connection types, and Internet Service Providers (ISPs).
- This robust solution empowers you to proactively monitor and troubleshoot any conceivable scenario, be it specific locations, users, virtual conferences, Teams Meeting Rooms (MTR), or even components like SBCs within the Teams environment.
Diagnose issues.
- Our advanced probes play a crucial role in pinpointing potential bottlenecks, starting from the user's location and extending all the way to Microsoft services endpoints such as SharePoint, OneDrive, and Teams.
- These probes provide a meticulous, hop-by-hop analysis of network performance, offering a detailed breakdown of which network segments are contributing to any detected issues.
- Furthermore, our network probes are highly versatile, allowing for installation on VIP users' systems to enable close monitoring and evaluation. We have the capability to seamlessly correlate data with Microsoft's native tools, providing valuable insights into crucial performance indicators such as Wi-Fi signal strength, jitter, round-trip time (RTT), and packet loss. This holistic approach empowers you to make informed decisions and take precise actions to optimize performance and user experience.
Be pro-active on M365 issues
- Our user-friendly robots play a pivotal role in proactively identifying performance issues across diverse locations. These robots diligently simulate end-user activities around the clock, enabling you to closely track trends in key performance indicators (KPIs) and receive immediate notifications at the first sign of performance deterioration.
- With our solution, you gain the capability to monitor the performance of Teams, SharePoint, OneDrive, and maintain real-time oversight of critical sites. This proactive approach empowers you to preemptively address issues, preventing end-user complaints and ensuring a seamless experience for all.
SLAs management
- Assess the performance of Microsoft features in alignment with the standards specified within the Microsoft 365 Service Level Agreement (SLA). Regularly furnish monthly reports that comprehensively depict SLA compliance, offering insights into service quality observed both within the Microsoft Cloud infrastructure and at your pivotal operational sites.
- Institute internal Operational Level Agreements (OLAs) to vigilantly oversee and ensure the delivery of service quality to various business divisions, maintaining a commitment to operational excellence and alignment with strategic goals.
Key Benefits of Microsoft Office 365 and Teams User Experience Monitoring
Streamline end-user experience troubleshooting for all M365 services, including Teams and Teams Telephony.
Minimize Mean-time-to-Repair (MTTR) and enhance Quality of Service (QoS).
Identify bottlenecks automatically and provide actionable guidance for issue resolution.
Implement proactive alerting to prevent performance disruptions.
Gain a comprehensive 360° real-time perspective on M365 performance.
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Contact Info
Basel Office
Barfüsserpl. 3
4312 Basel, Switzerland
UK Office
2 Lakeside Drive, London,
NW10 7FQ
France Office
92 Cr Lafayette
69003 Lyon
Mail Us
E: Sales@neptunegroup.net