Are you harnessing the full power of the Call Quality Dashboard (CQD)? If terms like “good starting point” leave you scratching your head, fear not. We’re here to guide you through everything you need to know about CQD and how to leverage it for optimal performance.
The CQD, crafted by Microsoft, serves as a vital tool for administrators to monitor call and meeting quality across an organization. It offers insights into user interactions within Teams, highlighting whether users are enjoying a seamless experience. While it may not pinpoint the exact reasons behind poor experiences, it provides a foundational view to identify whether issues are individualized or widespread, such as within a particular office.
Out of the box, CQD presents itself as a valuable reactive tool, offering performance trends for analysis over time. However, it necessitates administrators to possess the expertise to interpret call session data swiftly and identify root causes effectively. While it grants visibility into individual user experiences, it falls short when dealing with larger-scale issues impacting entire offices or regions.
To bridge this gap and proactively address performance issues, organizations can enhance the capabilities of CQD using advanced techniques. Here’s how our monitoring platform complements CQD to expedite proactive resolution:
Synthetic Monitoring: Deploy robot agents to simulate user interactions with Teams, allowing IT to identify service quality issues before users encounter them.
Real User Monitoring: Gain visibility into individual user experiences, whether they’re working from home or in the office.
Network Path Monitoring: Analyze traceroute data to pinpoint connectivity issues, whether they stem from the cloud provider, corporate network, ISP, or user’s home network.
While Microsoft furnishes the foundational data, organizations heavily reliant on Teams must ensure comprehensive visibility into all connectivity aspects. This is where our solution, the premier enterprise-grade Teams performance monitoring platform, steps in.
In essence, by augmenting CQD with advanced monitoring tools like our solutions, organizations can transition from reactive troubleshooting to proactive performance optimization.